Elements and Performance Criteria
- Provide initial and ongoing information and advice on training and/or assessment services
- Relevant information about the range of training and/or assessment services provided by the training and/or assessment organisation is provided to potential learners
- Specific learning strategy/learning program content and assessment requirements are explained to learner/s using appropriate communication and interpersonal skills
- Training schedule is confirmed with relevant personnel and disseminated to learner/s
- Relevant organisational policies and procedures relating to training and/or assessment services are accessed, and provided and explained to learner/s in accordance with organisation/legal requirements
- Learning resources are organised and provided to learners, as required
- Further advice and support is provided to learner/s, as required
- Complete training/ assessment records
- Personal learner information is collected, verified and accurately recorded on learner records management system
- Details of the specific learning strategy/learning program to be undertaken are collected, verified and accurately recorded on the learner records management system
- Any additional requirements are confirmed and accurately recorded, if relevant
- Learner progress is confirmed and accurately recorded in a timely manner
- Learner assessment outcomes are confirmed and accurately recorded in a timely manner
- Certification processes are organised in accordance with national reporting requirements, where appropriate
- Custody and management requirements of training and/or assessment information and records are addressed
- Complete reporting requirements
- Final reporting results and requirements are completed and forwarded to appropriate personnel for signature, using systems to support reporting
- Data for national reporting purposes is finalised, checked and provided to appropriate personnel for signature
- Any issues/irregularities in recording and reporting activities are identified, documented and addressed in a timely and effective manner
- Issues/irregularities outside area of responsibility/ knowledge are referred to appropriate personnel for resolution, if relevant
- Certification arrangements are finalised, sent to learners and copies stored in accordance with organisational/legal requirements, where appropriate